Falahiya: Journal of Islamic Banking and Finance

Pengaruh Kualitas Layanan, Kecepatan Dan Kemudahan Terhadap Kepuasan Nasabah Gen Z Menggunakan M-Banking BSI KCP Ponorogo

Muhyiddin, Luhur Prasetiyo — Sun, 30 Jun 2024 07:58:29 +0000

Introduction: Customer satisfaction is the key to assessing banks in meeting customer expectations. Satisfied customers tend to be loyal and can become positive promotional agents. Era 4.0 presents extraordinary developments in the banking industry. Generation Z, who relies on technology, wants responsive, easy-to-access, seamless banking services. Research Methods: Researchers used quantitative methods (primary data). The sample was 100 responses using a non-probability sampling technique using incidental sampling. Data was collected using a questionnaire method, the instrument used a Likert scale. Data is processed with the SPSS 23 application. Results: These findings show that the service quality variable does not affect the overall satisfaction of Gen Z BSI KCP Ponorogo Soetta customers. The speed and convenience variables affect the overall satisfaction of Gen Z BSI KCP Ponorogo Soetta customers. However, service quality, speed, and convenience simultaneously influence the satisfaction of Gen Z BSI KCP Ponorogo Soetta customers. Conclusion: This research explains the influence of service quality, speed, and convenience on customer satisfaction of Gen Z BSI KCP Ponorogo Soetta. The service quality variable does not significantly influence Gen Z customer satisfaction at BSI KCP Ponorogo Soetta (sig X1 = 0.060 > 0.05), while speed (sig partially significant. Simultaneously, these three variables influence customer satisfaction (sig=0.000), contributing 55.0% to customer satisfaction, while other variables outside the model influence the remaining 45.0%.

Determinasi Kepuasan Pelayanan Front Office Pasca Penggabungan Kantor BSI KCP Ponorogo

Ika Fitriah, Husna Ni'matul Ulya — Sun, 30 Jun 2024 08:05:27 +0000

Introduction: This research aims to better understand the factors influencing front-office service satisfaction after the office merger at BSI Ponorogo Soetta. The emergence of queuing problems felt by customers and front office officers not being ready to provide service causes customer satisfaction to decrease. This type of research is quantitative research with a sample size of 100 respondents using non-probability sampling techniques in the form of purposive sampling. The data obtained was then analyzed using the SPSS statistical program. This analysis consists of validity tests, reliability tests, classical assumption tests (normality test, multicollinearity test, heteroscedasticity test), and multiple regression tests (partial test, simultaneous test, and determination test). The results of the research are that partially and simultaneously, the variables tangible, reliability, responsiveness, assurance, and empathy influence customer satisfaction in the front office after the merger of the BSI KCP Ponorogo office with an R2 value of 0.911, meaning that it can explain variations in service quality of 91.1% and variables influence the remaining 8.9%.

Determinan Minat Berkarir Mahasiswa FEBI PTKIN Jawa Timur di Perbankan Syariah

Laila Nur Mahmudah, Irma Yuliani — Sun, 30 Jun 2024 08:08:27 +0000

Introduction: The main objective of this research is to test and analyze the influence of perception, religiosity, financial rewards, job market considerations, and educational background on the career interest of FEBI PTKIN East Java students in sharia banking, as well as test and analyze differences in career interest between FEBI PTKIN East Java students in cities and regions. This research includes quantitative research. The population in this study were FEBI PTKIN East Java students, with 190 samples. Analysis in this study used SEM-PLS and Independent t Test. Based on the research that has been conducted, the analysis results show that perception, religiosity, financial rewards, job market considerations, and educational background have a positive and significant influence on students' career interest in Sharia banking. However, the results of different tests show no significant difference in career interest between students in cities and regions.

Peran Teknologi Finansial Pada Muamalat Din Dalam Persepsi Nasabah Bank Muamalat Ponorogo

Nadila Mei Nur Sholihah, Khoirun Nisak — Sun, 30 Jun 2024 08:12:58 +0000

Introduction: The combination of effectiveness and technology positively impacts society in general due to the problems with Muamalat mobile banking, namely the TIN (Transaction Identification Number), during transactions, which provides sufficient benefits but still causes difficulties for customers. The main aim of this research is to analyze the role of financial technology in Muamalat DIN mobile banking. This research uses field research by looking for data sources directly from Bank Muamalat Ponorogo customers. By using a qualitative research approach. Research Methods: The data collection method used was interviews, with data validity and credibility techniques using triangulation techniques. Results: the results of this research are 1) fintech can provide its role to customers, 2) Factors that Influence Customer Perceptions in Transactions Using Financial Technology (fintech) at Muamalat DIN through 3 aspects, 3) obstacles that customers often face are errors and signals. Conclusion: the role of financial technology (fintech) in Muamalat DIN Ponorogo's mobile banking is sufficient to provide its role to its customers, and there is compatibility through practice in the field with several indicators of financial technology, namely knowledge about financial technology and effectiveness. In providing its role, of course, some factors influence customers' perceptions of making transactions using fintech at Muamalat DIN. Access to use provides convenience. However, there are obstacles for customers, such as application interference, signals that are difficult to reach, etc. Therefore, this is a significant technological obstacle regarding obstacles that customers, such as signal interference, often face.

Pengaruh Kualitas Sumber Daya Manusia, Kepuasan Kerja dan Komitmen Kerja terhadap Kinerja Karyawan BPRS Mitra Mentari Sejahtera Ponorogo

Zuhria An Nihaya, Candra Febrilyantri — Sun, 30 Jun 2024 09:13:45 +0000

Introduction: This research aims to find out and then test and analyze the influence of human resource quality, job satisfaction, and work commitment on the performance of BPRS Mitra Mentari Sejahtera Ponorogo employees. This research uses quantitative methods, by distributing questionnaires to 55 BPRS Mitra Mentari Sejahtera Ponorogo employees as a data collection method. Data analysis was carried out by carrying out validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F test, and coefficient of determination, which were processed using SPSS Statistics 23. The results of this research based on the t-test showed that the variables human resource quality and satisfaction work have a positive and significant effect. In contrast, the work commitment variable does not affect the performance of BPRS Mitra Mentari Sejahtera Ponorogo employees

Strategi Bank Syariah Indonesia KCP Pacitan dalam Meningkatkan Minat Masyarakat Menggunakan Sistem QRIS Banking

Firly Indriani, Hanik Fitriani — Sun, 30 Jun 2024 09:16:53 +0000

Innovation in the technology field will provide benefits, making it easier to carry out various kinds of work. The problem is the lack of public interest in using the QRIS Banking system to carry out various financial transactions. This research aims to analyze BSI KCP Pacitan's strategy in increasing public interest in using the QRIS, analyze the impact of BSI KCP Pacitan's strategy in increasing public interest in using the QRIS, and analyze the obstacles faced by BSI KCP Pacitan in marketing QRIS. This research uses a type of field research with a qualitative approach d. The research results show that the strategy carried out by Bank Syariah Indonesia KCP Pacitan in marketing QRIS Banking is to use a 4P marketing mix strategy, where QRIS is aimed at making it easier for business actors and institutions. The promotions carried out are socialization, door-to-door, brochures, and social media. The obstacle faced in marketing QRIS Banking internally is the lack of human resources to handle QRIS Banking. On the external side, namely the public's lack of understanding about QRIS, inadequate internet quota, and already having other payment applications or becoming a QRIS merchant at another bank.